Solutions › Growing and protecting
Answer buyers from one inbox
Buyers ask you questions from your store and from their receipt. Each question arrives tied to its order, and you answer from the console.
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Every conversation in context
A question about an order opens beside that order, so you see what they bought and how they paid before you answer.
- Waiting on you, waiting on the buyer, or closed
- Answers sent to the buyer’s email
- Your support team, without access to money or settings
In the help
- Buyer questions: Answering the questions buyers send from your store.
- Contacting a seller: Asking a store a question before you buy or about an order, where the reply comes, and who to ask about what.
- Roles: The four roles on a store’s team, and what each one can see and do.
Questions
Do buyers need an account to ask a question?
No. They ask from your store or their receipt, and your answer reaches them by email.